The replacement warranty is applicable only once. And for this, the product, box, all accessories inside the box and papers must be intact. If there is any stain or scratch or dent anywhere, that product will not be covered under the replacement warranty. Then the general warranty policy will be effective. TS Geosystems' brand warranty will apply to all products of Total Station, Auto Level, Digital Level, Theodolite and RTK GNSS for a specified period of time. Warranty periods may vary by product and brand for different parts of of the same product.

The decision of the relevant manufacturer's international service centre will be final regarding any internal or external damage to the device or unauthorized modifications or repairs. Service Warranty • The buyer will be covered by the service warranty from the date of purchase of the product until the specified time. • In case of software-related issues of the product or operating system-related issues of the Equipment, the buyer will receive service without any charge during the service warranty period. • In case of hardware-related problems, if the product can be

repaired by servicing, the customer will receive the service without any charge. • In case of any damage or replacement of any part, the buyer must pay for the cost of the part. In this case, the service period will depend on the availability of the part. The product warranty may be voided for the following reasons: • If the serial number or sticker containing the number of a product is partially or completely erased, removed, or damaged, the warranty of that product will be deemed void. • If the

product is damaged due to any type of accident or careless use or natural causes such as falling from hands, exposure to fire or water, fungus, rust, insects, voltage fluctuations, lightning strikes, etc., the product warranty will be considered void. • Many of the above issues may be visible after opening the device at the service center. The warranty cancellation issue will then be presented to the buyer with photos or videos. • If any parts, screws, or cables are missing inside the device, or if there is evidence of

the device being opened or repaired by an unauthorized person or organization, the warranty will be void. In terms of after-sales service policy, TS Geosystems Bangladesh reserves the right to make reasonable changes to its policy at any time. The detailed and latest warranty policy will be posted on the TS Geosystems Bangladesh website. The latest policy on the website will be considered final for any decision related to the warranty.